This review has been a long time coming. Other than a rough start from a misunderstanding, which they handled wonderfully, I have nothing but praise to sing about the practice. I specifically see NP Shelly, but let me tell you why I can review the entire practice, even people I have never met. This is going to be a long review because you deserve to know why I go here, and why you should, too. I'm a paramedic, who has a history as an addictions counselor.First of all is probably one of the most loveliest human souls I've ever met in my life, NP Shelly. This woman has made herself available to me *nearly* 24/7. When I had a crisis, or a reaction, she replied to my email in a matter of hours and cleared a spot to see me within a day. If I had a question, she was there. She was always on top of finding the answer, even though she has been treating me for over a year and I've been a fairly difficult case. This woman is even taking a leave of absence for personal reasons, that she absolutely deserves to and deserves uninterrupted time, and STILL tells me "oh, but you know how to reach me if you need something".When NP Shelly came to a tough choice and the road forked, she consulted with Dr. Etesam, who, on my behalf, even reached out to different clinics for me to see if he might be able to squeeze me in to them for Ketamine treatments. This man has never spoken to me or even seen me and still took the time out of his day to see what he could do on my behalf because he truly cares about his patient and other clinicians.And the office staff? Let's start with the wonderful woman who did my prior auth, whose name I don't know, but you have so much respect and affection from me. She got me approved for a medication that is classically refused by insurance companies. Like, ridiculously refused. It's mind blowing the magic she pulled and by all means, I was expecting to be denied coverage. Office staff has always been friendly and helpful, usually when I have a problem calling me back within an hour or two. Sorry that your section is a little shorter but you are awesome people who always make sure that things are done on the back end, I don't believe there's ever been an appointment error, paperwork error, or a delay in communication. I've never had a hitch in refills that wasn't the pharmacies fault.So should you come here? It depends. If you're looking to get a simple medicine and have a simple treatment, you can go elsewhere. If you truly don't want to get better and don't want the best help you could ever dream of, you might want somewhere else.If you want a team and staff that will find answers and treat you like family and work to the ends of the earth to make your treatment successful, this is the place you want. If no where else has been able to find your mental health answer and you're at your wits end, this is where you need to be. If you want people who will see your message at the end of the day, 6:02 pm, and still take time to help you, sit back down at their computer and run that prescription for you, or give you an answer, or listen and help, this is your place. If you want truly wonderful human souls who love the mental health support they provide to their patients, this is where you want to be.If you want to get better, and actually reach it, this is your place.